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Frequently Asked Questions

FAQ

Via telephone or preferably through our "Instant Online Quote" booking engine.
You will receive a welcome email containing your login password on your first booking with us. You will automatically receive an ' OTS Journey Acknowledgement ' email for the journey(s) you have made. You will manually receive a ' Journey Details ' email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver's telephone number.
Your Sales receipt will automatically be sent to you on the evening of the transfer.
The pick up instructions will be contained in the ' Journey Details ' email.
A 'Meet and Greet' service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall.
No, we will track your plane's progress when it is in the air.
Yes, We are fully licensed. All our vehicles are also insured.
Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.
Please call 01934 744 171 and we will deal with your booking as quickly as possible.
Yes, as all bookings are pre booked we can provide a 24hr service.
No. OTS Ltd operates a strict non smoking policy in all their vehicles.